Terms of service

Terms of Service

Last updated: 7 November 2025

These Terms of Service ("Terms") govern your use of our website and services provided by 3DPrintHelper (“we”, “us”, “our”). By accessing or purchasing from our store, you agree to these Terms. Please read them carefully.

1. General Conditions

By using our website or making a purchase, you confirm that:

  • You are at least 18 years old, or have permission from a parent/guardian

  • You will not use our products for unlawful or unauthorized purposes

  • You will not violate any applicable laws in your jurisdiction

We reserve the right to refuse service to anyone, at any time, for any reason.

2. Accuracy of Information

We aim to provide accurate product descriptions and information. However:

  • Minor variations in size, shape, or color may occur due to the 3D printing process

  • We are not responsible for incorrect information provided by the customer (e.g., wrong measurements)

3. Products & Services

All products are:

  • 3D-printed using high-quality materials

  • Handmade and may contain minor cosmetic imperfections typical of 3D printing

We reserve the right to:

  • Modify, discontinue, or limit quantities of products

  • Change prices at any time without notice

We are not liable for:

  • Any modifications, misuse, or damage after delivery

  • 3D prints breaking due to improper handling (they are fragile items)

4. Custom Orders

Custom, personalized, or made-to-order items include:

  • Custom sizes, colors, or materials

  • Personalized text, initials, or designs

  • Prints based on your uploaded files or instructions

By submitting a custom design or file, you confirm that:

  • You own the rights to the content, or have permission to use it

  • The design does not infringe any copyright or trademarks

  • The design does not violate any laws

We reserve the right to decline custom orders that contain prohibited content.

Custom orders are non-refundable, except in cases of damage or production error.

5. Pricing & Payments

Prices are shown in EUR (€), inclusive or exclusive of taxes as indicated at checkout.

We accept various payment methods including:

  • iDEAL

  • Credit card

  • PayPal

  • Other methods as displayed during checkout

We reserve the right to update prices without notice.

Fraudulent or suspicious transactions may be cancelled.

6. Shipping & Delivery

Shipping methods, costs, and estimated delivery times are described in our Shipping Policy.

By placing an order, you agree to:

  • Provide a complete and accurate shipping address

  • Pay any customs, duties, or import taxes (outside the EU)

We are not responsible for delays caused by carriers or customs.

7. Returns & Refunds

Our Return & Refund Policy outlines your rights and obligations regarding returns, exchanges, and refunds.

Standard products may be returned under our 30-day guarantee.
Custom products cannot be returned unless defective.

8. Accuracy of Billing & Account Information

You agree to:

  • Provide current, complete, and accurate purchase and account information

  • Promptly update your information so orders and communication can be completed

If suspicious or incorrect information is provided, we may cancel your order.

9. Prohibited Uses

You may not use our site or products for:

  • Illegal activities

  • Harassment, abuse, or discrimination

  • Violation of intellectual property rights

  • Uploading viruses or harmful code

  • Scraping or copying website content without permission

Violating these terms may result in suspension of your access.

10. Intellectual Property

All designs, images, text, and digital content on this website are the property of 3DPrintHelper, unless otherwise stated.

You may not:

  • Copy, resell, or distribute our designs without permission

  • Claim ownership of our 3D models, images, or content

Custom designs provided by customers remain their property.

11. Third-Party Tools & Links

Our site may use third-party tools or link to external websites.
We are not responsible for:

  • The content of third-party sites

  • The accuracy or legality of external services

  • Any issues arising from your use of those platforms

12. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

  • Indirect, incidental, or consequential damages

  • Loss of data, revenue, or profits

  • Damage caused by misuse, negligence, or improper installation

  • Delays or failures caused by external factors (shipping carriers, customs, weather, etc.)

Our total liability will not exceed the price you paid for the product.

13. Indemnification

You agree to indemnify and hold harmless 3DPrintHelper from any claims or demands arising from:

  • Your use of our products

  • Your violation of these Terms

  • Your violation of any laws or rights of a third party

14. Changes to Terms

We reserve the right to update or modify these Terms at any time.
Changes take effect immediately upon posting on this page.

It is your responsibility to review the Terms periodically.

15. Contact Information

For questions about these Terms, you can reach us at:

📧 info@3dprinthelper.com

If you want, I can also create the following pages in the same style:

  • Privacy Policy

  • Cookie Policy

  • Legal Disclaimer

  • Impressum (Germany/EU requirement)