Shipping policy

Shipping Policy

Last updated: 7 November 2025

We carefully pack and ship all 3D-printed products to ensure safe delivery. Please review our shipping times, methods, and conditions below.

1. Processing Time

All orders are made and packed with care.

Standard products

  • Processing time: 1–3 business days

  • Includes picking, printing (if applicable), quality checks, and packaging

Custom or personalized products

  • Processing time: 10–14 business days

  • Complex designs may take slightly longer — we will inform you if this is the case

⚠️ Processing time is separate from shipping time.

2. Shipping Methods & Delivery Times

We ship worldwide. Shipping times vary based on your location.

Netherlands

  • PostNL: 1–3 business days

  • Tracking included

Belgium & Germany

  • PostNL / DHL: 2–5 business days

  • Tracking included

Rest of Europe

  • 3–7 business days

  • Tracking included (where available)

Worldwide

  • 7–14 business days

  • Tracking included (where available, depending on destination)

Note: Delivery times are estimates provided by the carrier and may vary due to customs, weather, seasonal delays, or unexpected events.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination

  • Package weight & size

  • Selected shipping method

Free shipping offers (if available) will automatically apply during checkout.

4. Order Tracking

Once your order has shipped, you will receive:

  • A shipping confirmation email

  • A Track & Trace link to follow your package

Tracking updates may take up to 24–48 hours to appear.

5. Packaging & Protection

3D prints are fragile, so we pack them securely with:

  • Bubble wrap

  • Foam padding

  • Extra reinforcement for delicate parts

If your item arrives damaged, please see our Return & Refund Policy for quick resolution.

6. Customs, Duties & Import Fees (International Orders)

For international orders outside the EU:

  • Customs, taxes, or import fees may apply depending on your country

  • These costs are not included in your order total

  • Buyers are responsible for any additional charges

We are not responsible for shipping delays caused by customs processing.

7. Incorrect Address or Delivery Issues

Make sure your shipping address is correct at checkout.

We are not responsible for:

  • Incorrect or incomplete addresses provided by the customer

  • Lost items due to wrong address input

  • Delays caused by the carrier

If you entered the wrong address, please contact us as soon as possible at info@3dprinthelper.com.
If your order has not shipped yet, we can usually still correct it.

8. Lost or Missing Packages

If your tracking shows delivered but you haven’t received your order:

  1. Check with neighbors, family members, or your building’s reception

  2. Check your mailbox and any safe drop locations

  3. Wait 24 hours – carriers sometimes scan early

  4. Contact your local delivery carrier

If still missing, email us at info@3dprinthelper.com with:

  • Your order number

  • Tracking number

  • Any additional details

We will help you investigate the issue with the carrier.

9. Pre-Orders (if applicable)

If you purchased a pre-order item:

  • Estimated shipping dates will be shown on the product page

  • Orders containing both in-stock and pre-order items may be shipped together or separately depending on your preference

  • We will notify you of any changes in expected delivery times

If you have any questions about this Shipping Policy, feel free to contact us at info@3dprinthelper.com